What is a Webstar?

Learn new job skills and apply them in the workplace
Learn new computer skills and apply them in the workplace
Teach adult patrons to use computer software
Oversee daily operation of computer center
Support library administration
Promote the WebStar program to peers and others

WebStar Job Duties

Learn and apply new job skills

timekeeping and accountability for attendance
- signing in and out of shifts
- negotiating work schedules
- finding replacements when needed and notifying coordinator
customer service
- developing skills in diplomacy, empathy, problem-solving, conflict resolution, patience
- adapting customer service skills to assist adult and child patrons
interpersonal skills
- learning how to relate to a supervisor in the workplace
- developing efective peer relationships in the workplace
- learning how to represent an organization and serve customers on its behalf
- teaching (please see below)
collaboration
- learning team-based project design, development, and decision-making
- contributing ideas as a team in the vision of the program
problem-solving
- learning to prioritize work assignments during a shift
- finding effective solutions to solving computer users' problems
- learning effective communication strategies for a variety of media (public speaking, print, web)
- keeping logs of daily activities and user statistics
- monitoring supply levels

Learn and apply computer skills

Basic hardware and hardware maintenance
Operating systems
Office automation software, including spreadsheet, word processing, and database
Internet browsers and web directories
Webpage design HTML
- graphics
- photo editing
- graphic design
- animation
- content

Oversee daily operations of Computer Center

Apply user criteria (time limits) to assign workstations to patrons
Log patron requests for computer time (on an hourly and daily basis)
Assist in monitoring noise level in the Computer Center and discipline patrons when necessary
Stock laser printer with paper and toner
Fix paper jams and minor technical problems with computer workstations
Keep records of patron requests for computer classes
Log computer usage statistics and enter totals into weekly library report
Tutor patrons in basic computer operations including
- Using the operating system
- Saving documents
- Printing
- Formatting
- Using templates
Teach web skills to patrons including
- navigating webpages
- Using web-based audio and video files
- Using web search engines
- Setting up email accouts
- Servicing, receiving, and saving email messages
Report technical problems to library personnel
Distribute and install headphones for library patrons
Assist young users in the children's computer section with using computer games, email, and educational software
Teach library patrons to use computers
translating technical concepts for beginning computer users
speaking effectively to small groups
working with learners one-on-one
developing and refining computer class curricula for adult students (under coordinator's supervision)
designing class presentations and handouts using PowerPoint, Word, and other programs